3 WAYS TO BOOK MORE APPOINTMENTS

Booking appointments to any business. When you book appointments, it brings in revenue and creates a relationship with that customer. When booking those appointments, the agents at the other end of the phone can make or break that call. If they do not sound like they are enjoying what they are doing or if they sound distracted from the call, it could make the client want to take their business elsewhere. These 3 tips will not only help you increase your appointments booked, but it will also shed light on how to get your agents sounding more enthusiastic about what they are doing.

CALL WITH CONFIDENCE AND BELIEF

This part is often missinmg - Prosptect can 'hear' confidence and belief in your voice...and they notice when it's missing! You need to persuade people to buy into you and what you offer. They need to have faith in you and trust that you know what you're talking about. But if you don't have strong belief and confidence they won't do either. Lost sales opportunity! Purely focusing on motivation, confidence, and belief, we predict a 60% increase in appointments.

FOCUS YOUR TIME

If you're starting any sourt of calling session, whether it's cold or warm calling, make sure you're focused before you start. This means eliminating any distractions. Far too many agents allow themselves to get interrupted during calling sessions, which then has a negative impact on the results they get from them - which falsely leads some people to the conclusion that it "doesn't work for them" or they aren't good at it.
Interruptions would include things like colleagues talking to them, incoming phone calls, emails, taking a drink, etc. If the agent isn't enjoying the session, they'll take advantage of the interruption, ruining their chances of success in the calling session.
If you're going to start a calling session, make sure you are focused on it. As well as the end result you want to achieve.

CREATE SOME ENERGY

Anothe big mistake the average agent makes is sounding bored and tired. Remember, when you're making a phone call, your voice is all you have to persuade people, so make sure you give it your best shot! You need to have energy and enthusiasm in your voice in order to persuade others, so why are you making calls where you sound so upset? Agets need to see themselves as sellers, no as appointment bookers.
The longer the call session goes on, the more you have to be careful of your energy levels. Sometimes short breaks between focused calling sessions actually produce better results, as well as the agents managing their energy levels during the session.
Remember- If you're going to bother making a call, make it sound like a good one!