Booking appointments to any business. When you book appointments, it brings in revenue and creates a relationship with that customer. When booking those appointments, the agents at the other end of the phone can make or break that call. If they do not sound like they are enjoying what they are doing or if they sound distracted from the call, it could make the client want to take their business elsewhere. These 3 tips will not only help you increase your appointments booked, but it will also shed light on how to get your agents sounding more enthusiastic about what they are doing.